Thanks for shopping with EGH LAMP. We appreciate the fact that you like the products we designed to light up the moments in your life. We also want to make sure you have a glory experience while you’re using our products. If you are not 100% in love with it, EGH LAMP provides a straightforward warranty that is processed in the most hassle-free way possible.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in EGH LAMP warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, EGH LAMP refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through EGH LAMP online stores, please contact retailers for refunds. For quality-related issues, please do not hesitate to contact us directly.
Returns (refunds and exchange)
All quality-related defects on items sold directly by EGH LAMP or EGH LAMP authorized resellers are covered by an extensive warranty, starting from the date of purchase. You can register your purchase to extend the warranty period on the Register Products page.
Quality-related warranty claims on purchases made through EGH’s authorized distributors and retailers, or EGH‘s official e-commerce shops, such as Alibaba store, can be handled through EGH LAMP directly.
For quality-related warranty claims, items will be replaced with new items. In situations where a replacement is not an available or preferred option, EGH LAMP will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by the buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by Anker quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
Late or missing refunds (if applicable)
A refund is usually processed by the original platforms you purchased from and usually takes 3 to 5 business days to process. If you haven’t received a refund after 3 to 5 business days, please first check your bank account again, and contact your credit card company.
If there are still issues with the refund, please kindly contact us directly at sales01@szsyhsy.com.